Shipping policy

At Samantha (also referred to as “we”, “our”, or “us”), we are committed to delivering your orders safely and on time across India.

1. Shipping Coverage & Charges

  • Free standard shipping across India on all orders.
  • Currently, we offer one standard shipping method to ensure service consistency.

2. Order Processing Time

  • Orders are processed within 24–48 business hours after confirmation.
  • Orders placed on Sundays or public holidays are processed on the next working day.

3. Delivery Timeline

  • Estimated delivery time is 5–7 working days from the date of dispatch.
  • In certain cases, delivery may take up to 7–14 working days, especially during:
  • Sale or promotional periods
  • Festive seasons
  • High order volume situations

Delivery timelines are estimates and may vary based on location and courier operations.

4. Shipment & Tracking

  • Once your order is shipped, you will receive tracking details via WhatsApp.
  • Tracking information may take up to 24 business hours to become active.
  • Customers can track their shipment using the provided tracking link.

5. Delivery Responsibility

· We are not responsible for delays caused by:

  • Courier partner issues
  • Natural calamities or unforeseen logistical challenges
  • Incorrect address details provided by the customer
  • Customer unavailability at the time of delivery

Once the order is handed over to the courier partner, delivery timelines are subject to their operations.

6. Unboxing Advisory (Important)

For a smooth resolution in case of any issue, we strongly recommend recording an unboxing video while opening the package.
This helps us verify claims related to missing, damaged, or incorrect items.

7. Sale & Promotional Periods

Important Notice:
Due to high demand during sale events (including Buy 2 Get 1 Free offers), dispatch and delivery timelines may be slightly extended.

We appreciate your patience and assure you that our team is working diligently to dispatch all orders at the earliest.

8. Contact Information

For any shipping-related queries, please contact us at:

📧sales1.samanthafab@gmail.com
📍 Surat, Gujarat, India